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1.
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Complete idiot`s guide to great customer service by
Material type: ; Format:
print
; Literary form:
Not fiction
Publication details: New Delhi Prentice-Hall of India Pvt.Ltd. 1998
Availability: Items available for loan: KAU Central Library, Thrissur (1)Call number: 658.812 KAR/CO
2.
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3.
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Non banking financial companies
Material type:
Publication details: New Delhi Taxmann Publications 2017 ; Mumbai Indian Institute of Banking and Finance 2017
Availability: Items available for loan: KAU Central Library, Thrissur (3)Call number: 332 IND/NO, ..
4.
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Customer service and banking codes and standards
Edition: 2
Material type:
Publication details: New Delhi Taxmann Publications 2017 ; Mumbai Indian Institute of Banking & Finance 2017
Availability: Items available for loan: KAU Central Library, Thrissur (1)Call number: 332.175 IND/CU
5.
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Co-operative banking: principles, laws and practices
Material type:
Publication details: Delhi Macmillan Publishers India 2017 ; Mumbai Indian Institute of Banking and Finance 2017
Availability: Items available for loan: KAU Central Library, Thrissur (1)Call number: 334.2 IND/CO
6.
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Service breakthroughs : Changing the rule of the game by
Material type: ; Format:
print
; Literary form:
Not fiction
Language: English
Publication details: New York Free Press 1990
Availability: Items available for loan: College of Co-operation, Banking & Management Library, Vellanikkara (1)Call number: 658 .812 HES/SE
7.
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8.
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Bank marketing : concepts and applications by
Material type: ; Format:
print
; Literary form:
Not fiction
Language: English
Publication details: New Delhi Sky Lark Publication 1988
Availability: Items available for loan: College of Co-operation, Banking & Management Library, Vellanikkara (1)Call number: 380 .1 SAX/BA
9.
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Customer service operations : the complete guide by
Material type: ; Format:
print
; Literary form:
Not fiction
Language: English
Publication details: New York AMA COM 1991
Availability: Items available for loan: College of Co-operation, Banking & Management Library, Vellanikkara (1)Call number: 658.8 BLA/CU
10.
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11.
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Case Studies in Customer Relationship Management by Series: 2005
Material type: ; Format:
print
; Literary form:
Not fiction
Language: English
Availability: Items available for loan: College of Co-operation, Banking & Management Library, Vellanikkara (1)Call number: 658.812 ICF/CA
12.
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Logistics Management: Supply Chain Imperative by
Edition: 2nd
Material type: ; Format:
print
; Literary form:
Not fiction
Language: English
Publication details: Delhi Pearson 2010
Availability: Items available for loan: College of Co-operation, Banking & Management Library, Vellanikkara (1)Call number: 658.5 SOP/LO
13.
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Commercial Banking: In a changing Scenario by
Material type: ; Format:
print
; Literary form:
Not fiction
Language: English
Publication details: New Delhi Excel Books 2006
Availability: Items available for loan: College of Co-operation, Banking & Management Library, Vellanikkara (1)Call number: 332.12 SWA/CO
14.
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Performance of Public Sector Banks After Reforms by
Material type: ; Format:
print
; Literary form:
Not fiction
Language: English
Publication details: Delhi Serials 2008
Availability: Items available for loan: College of Co-operation, Banking & Management Library, Vellanikkara (1)Call number: 332.1 RAM/PE
15.
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INDIAN by
Edition: 1ST
Material type:
Publication details: New Delhi Anmol Publications 2010
Availability: Items available for loan: College of Co-operation, Banking & Management Library, Vellanikkara (1)Call number: 332.1 UPP/IN
