00361nam a2200133Ia 4500008004100000020001800041082002000059100001500079245002200094260005300116300000800169650002400177650002600201140316s9999    xx            000 0 und d  a81 203 1196 5  a658.406bCLA/ES  aClarke,Liz  aEssence of change  aNew DelhibPrentice -Hall of India Pvt.Ltdc1997  a202  aManaging resistance  atiming and transition