004910000a22001810004500 0205061044 100 658.913 518 243 SAS Olsen, Paul R Sasser, Earl W Wyckoff, Daryl d Management of service operations: text, cases and reading Boston, Allyn and bacon Inc. 1978 734 Service-maangement/serviceoperations/service firm management BK 351158 351158 0 0 0 0 KAUCOAV KAUCOAV 2014-05-02 0 658.913 518 243 SAS KAU_COAV-18287 2014-05-02 00:00:00 2014-05-02 BK