00305nam a22001097a 4500020001800000082002100018100002800039245004800067260005000115300000900165700002100174  a9788120341371  a658.4092bFER/KN  aFernandez, Irma Becerra  aKnowledge management: Systems and processes  aNew DelhibPHI Learning Private Limitedc2010  a352p  aSabherwal, Rajiv