00271nam a22001217a 4500003000400000020001500004082001800019100001800037245004800055250000600103260003000109300001000139OSt  a8170365716  a658.5bGOP/HU  aKanji,Gopal K  aHundred methods for total quality manaement  a1  aNew DelhibResponsec1996  a237p.