@book{189838,
	author = {P.D. CHATURVEDI, MUKESH CHADURVEDI},
	title = {BUSINESS COMMUNCIATION: SKILLS CONCEPTS AND APPLICATIONS},
	publisher = {PEARSON INDIA EDUCATION PVT. LTD. },
	year = {2015},
	address = {CHENNAI, DELHI},
	edition = {3}
}