TY  - BOOK
AU  - Besterfield Sacre, Mary
AU  - Besterfield, Carol Michna
AU  - Besterfield, Dale H
AU  - Besterfield, Glen H
TI  - Total Quality Management
SN  - 817758412x
U1  - 658.4013 
PY  - 2007///
CY  - New Delhi
PB  - Pearson Education
KW  - Quality Management Systems
ER  -