00593nam a2200181Ia 4500008004100000020001500041041000800056082002000064100001800084245004800102260006700150300000800217365001400225700002900239942001200268999001900280952011200299140306s9999    xx            000 0 und d  a0070590427  aeng  a658.812bPEG/BI  aCarlaw, Peggy  aBig book of Customer Service Training Games  aNew DelhibTata Mc Graw -Hill Publishing Company Limitedc2004  a209  bRs. 350/-  aDeming, Vasudha Kathleen  2ddccBK  c187588d187588  00102ddc4070aKAUCBVbKAUCBVd2010-03-09g350.00l0o658.812 PEG/BIr2014-03-22 00:00:00w2014-03-22yBK