TY  - BOOK
AU  - Carlaw, Peggy
AU  - Deming, Vasudha Kathleen
TI  - Big book of Customer Service Training Games
SN  - 0070590427
U1  - 658.812 
PY  - 2004///
CY  - New Delhi
PB  - Tata Mc Graw -Hill Publishing Company Limited
ER  -