00445nam a2200181Ia 4500 140306s9999 xx 000 0 und d 97881 31503270 eng 658.8 HOF/SE Bateson, John E.G. Services Marketing: Concepts, Strategies & Cases 3 Delhi Thomson 2007 588 Rs.299/- Hoffman, Doug ddc BK 186809 186809 0 0 ddc 0 0 KAUCBV KAUCBV 2010-12-11 299.00 0 658.8 HOF/SE 2014-03-22 00:00:00 2014-03-22 BK