00546nam a2200193Ia 4500008004100000020001800041041000800059082001800067100002000085245006800105250000600173260006400179300000800243365001400251650002300265700002300288700001700311700002400328140306s9999    xx            000 0 und d  a9780070660076  aeng  a658.8bZEI/SE  aBitner, Mary Jo  aServices Marketing : Integrating Customer Focus Across the firm  a4  aNew DelhibTata McGraw - Hill Publishing Company Ltd.c2008  a743  bRs. 425/-  aConsumer behaviour  aGremler, Dwayne D.  aPandit, Ajay  aZeithaml, Valarie A