00435nam a2200157Ia 4500008004100000020002100041041000800062041000800070082001900078100001600097245007600113260004500189300000800234365001200242650002300254140306s9999    xx            000 0 und d  a81  242  0131  5  aeng  amal  a658bNEW/EN-17  aNewby, Tony  aEncyclopaedia of practical management training : quality service .V .17  aNew DelhibCrest Publishing Housec 1998  a107  bRs .470  aQuality management