00614nam a2200205Ia 4500008004100000020001600041041000800057082001600065100002600081245005000107260004000157300000800197365001400205650002500219650001900244700001900263942001200282999001900294952009500313140306s9999    xx            000 0 und d  ao0273635255  aeng  a658bLOO/SE  aDierdonck, Roland Van  aServices management : An intergrated approach  aLondonbPitman Publishing Ltdc1998  a504  bUKP.28.99  aComplaint management  aCustomer logic  aLooy, Bart van  2ddccBK  c178584d178584  00102ddc4070aKAUCBVbKAUCBVg28.99l0o658 LOO/SEr2014-03-22 00:00:00w2014-03-22yBK