00289nam a2200109Ia 4500008004100000020001500041082001900056100001800075245003400093260004100127300001100168161229s9999    xx            000 0 und d  a0712656723  a658.562 WIL/QU  aWille, Edgar   aQuality: Achieving excellence  bCentury businessaSouth Africac1992  ax, 256