00293nam a2200109Ia 4500008004100000020001600041082001900057100002200076245003700098260003500135300001300170161229s9999    xx            000 0 und d  a06848445113  a658.812 BER/DI  aBerry, Leonard L   aDiscovering the soul of service   bThe free pressaNew Yorkc1999  axiv, 269