00479nam a22001697a 4500 OSt 9781452217802 658.45 COO/AP Coombs, Timothy W Applied crisis communication and crisis management: cases and exercises New Delhi Sage Publications 2014 Crisis capsules Peanut butter paste recall Bhopal tragedy case study method ddc BK 131365 131365 0 0 ddc 0 0 KAUCLV KAUCLV GENERAL 2014-06-17 3858.60 0 658.45 COO/AP 223492 2014-06-17 00:00:00 2014-06-17 BK