00424nam a22001457a 4500003000400000020001800004082001900022100002200041245007900063260004100142650002100183650003200204650001900236650002300255OSt  a9781452217802  a658.45bCOO/AP  aCoombs, Timothy W  aApplied crisis communication and crisis management: bcases and exercises   aNew Delhi bSage Publications c2014  aCrisis capsules   aPeanut butter paste recall   aBhopal tragedy  acase study method